* Select the Start menu -> Run -> Type: regedit. * Click Save.Your registry should now be backed up in a. * Choose a location on your hard drive and give the file a name. * Click Export (Export range: All should be selected). * Locate and left-click File in the upper left hand corner of the Registry editor. * Go to Start -> Run, type "regedit" and click OK. To export a copy of your registry, please do the following.
EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. RemoveRoxio and Sonic keys from the registry. Application Data should now be visible.Ĥ. * Under the Hidden Files and Folders, select the radio button Show Hidden Files and Folders * From the Windows Explorer window, Select Tools-> Folder Options. Note: Some folders may be hidden and will have to be exposed. Delete the following folders from your hard drive:Ĭ:\Program Files\Common Files\Roxio SharedĬ:\Program Files\Common Files\Sonic SharedĬ:\Documents and Settings\Application Data\RoxioĬ:\Documents and Settings\Application Data\Sonic * NOTE: To reverse this just go back in and click enable all and restart (that can be done once installation is complete.ģ. * Click the Apply button, then click the OK button * Select the Startup tab by left clicking on it * Type: "msconfig" and then click the OK button Disable your startup applications using MSCONFIG. Remove any Roxio and Sonic programs from Add or Remove Programs.Ģ. You wlll need to perform a full clean install following these steps to the letter:ġ. Thank you for contacting Roxio Customer Care
Try the following, which they suggested to me. I resolved my problem with help from Roxio customer support.
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